This policy explains how The InfraSauna Co. ("we", "us", "our") collects, uses, and protects your personal information when you use our website, join our waitlist, book sessions, or hold a membership with us.
What we collect
When you join our waitlist, sign up for a membership, book a session, or contact us, we may collect:
- Your name, email address, and phone number
- Payment details (processed securely by our payment provider — we do not store full card details ourselves)
- Health declaration information provided as part of our Health & Safety Waiver, treated as sensitive personal data
- Booking and attendance history
How we use your information
We use your information to:
- Manage your membership and process payments
- Enable booking and check-in for sessions
- Ensure your safe use of our facilities, including reviewing health declaration information where relevant
- Send you booking confirmations, membership updates, and — where you've opted in — waitlist or marketing communications
Text message marketing
If you give us your mobile number and tick the separate text-message box on our waitlist form, we may send you occasional text messages about the waitlist, launch and offers. We only do this with your consent. You can opt out at any time by replying STOP to any message or by contacting us, and we will stop. Joining the waitlist by email does not require you to give a mobile number.
How we store and protect your data
Your data is stored securely within our booking and membership management platform. Health-related information is treated as sensitive personal data and is accessible only to authorised staff for safety purposes.
Sharing your information
We do not sell your personal information. We share data only with the service providers necessary to run our business — for example, our payment processor and booking platform — who are contractually required to protect your data.
Your rights
Under UK data protection law (UK GDPR), you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use basic cookies to help it function properly. We do not use cookies for third-party advertising tracking.
Contact us
If you have any questions about this policy or how your data is handled, please contact us at hello@theinfrasaunaco.co.uk.
This document is a draft for review and is not a substitute for legal advice. Please have it reviewed to ensure it is fully compliant with UK GDPR and data protection law before use, and fill in the remaining placeholders.